www.sineen.com.bd is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

  • In case the Customer Changes his/her Mind:
    • Must notify within 3 Days.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return. If break the intact seal or open the parcel or use the product then will result in no return .
  • In case of a Misplaced Order:
    • Check the product and match it with the invoice.
    • Let us know as soon as possible
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of Manufacturing Defect:
    • Must inform us immediately after learning the defect.
    • Any delay beyond 7 days will result in no return or replacement.

***Note: 1. Quality of the product depends on the manufacturer. www.sineen.com.bd has nothing to do with it. You cannot return a product if you do not like the product quality.

 

Refunds

 

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.

 

If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer’s policies.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Warranty provided by Brands:
    • Notify us with in warranty period for any inconsistency.
  • Warranty provided by sineen.com.bd:
    • Warranty is not valid for any physical damage.
    • Only applicable in case of a manufacturing defect, must notify within 7 Days
    • Any delay will not be acceptable.
    • Any exception will result in no return.